Clinical and care admin
The work behind care, intake, billing, triage and documentation, eats hours that should go to patients. We take that load, ship it to production on your own systems, and only get paid when the number moves.
A confident wrong answer in care is a catastrophe, so we are careful about where we work. We do not give clinical advice and we do not touch the decision. We take the administrative work around it, the keying, coding, sorting and drafting, where the cost is hours and the risk is low.
The work we take on
New referrals and registrations are keyed in by hand from forms, faxes and PDFs, often twice into different systems.
We read each referral, structure it, and write it into your systems, flagging only what genuinely needs a human.
Hours of admin per clinician per week, and a shorter wait to first contact.
Claims and item coding stall in manual checks, rejections come back, and someone has to chase and re-lodge.
We code, check against the rules, lodge, and work the rejections, so the cycle runs without the chase.
Faster reimbursement, fewer rejections, and less revenue quietly lost to write-offs.
Shared clinical inboxes bury the messages that matter under results, requests and admin.
We read, sort and route each message, and draft the routine replies for a clinician to approve.
The urgent thing seen sooner, and a clinician off inbox duty.
Discharge summaries, referral letters and recurring reports pile up and slip, often written after hours.
We draft them from the record, in your format, ready for sign off rather than written from scratch.
Documentation done inside the day, not in unpaid evenings.
How we ship it here
We build on the practice management, EMR and finance systems you already run. The system stays with you, model-neutral, with nothing to hand over and nothing locking you in.
People only ever see what they are allowed to see, every action is logged, and the work is done to the standard your setting demands. Governance is built in, not bolted on.
We automate the administrative work and surface what needs judgement. The routine runs on its own; the exceptions come to a person, with the context already gathered.
Need the other half, trusted answers from your own clinical guidance, cited to the source, at the point of care? That is a sister company.
See Haden KnowledgePick one of these your team does by hand every week. We will tell you what moving it is worth, and what we would not touch.
Get a workflow teardownNo deck, no obligation. You keep the teardown whether or not we work together.